FAQ

Payment Information
How many payment methods does Ray Flame have for the moment? What are they?
Ray Flame now has 3 kinds of payment methods: Paypal, credit card payment through and without Paypal, Google Checkout, and Moneybookers.
Why to use PayPal?
Make purchases or send money with PayPal¨Cit's free. Shop and pay conveniently by saving your information with PayPal. PayPal is accepted by millions of businesses worldwide and is the preferred payment method on eBay.
What is PayPal?
PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 78 million member accounts in 56 countries and regions. It's accepted by merchants everywhere, both on and off eBay. Is it safe to use? PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant. Visit www.paypal.com to learn more!
How do I open an account in Paypal?
To open an account in Paypal, simply visit www.paypal.com.
From there you can click on the 'sign up' button and follow the registration process.
Paypal has a user friendly system to help new users create their accounts.
How do I verify my Paypal account?
The Paypal verification system is quite simple and easy.
Once you have created your Paypal account, you have the option to acquire verified status by completing a process through your bank.
After logging into your Paypal account, click the option that says verify my account, and Paypal will give instructions on what to do next.
Paypal will make two small deposits into the bank account attached to your Paypal account and they will request that you verify exactly the amounts that they have deposited.
After checking your bank records, simply enter the deposit amounts into the Paypal query page and your account will then attain verified status.
PayPal says my payment is complete, but my order still says Awaiting Payment, why?
Like all websites that use PayPal for payment processing, we must wait for PayPal to send an electronic notification to signal that an order has been successfully completed. The technical term for this notification is called Instant Payment Notification and you can read all about it at https://paypal.com/ipn, but it all boils down to this: the notification is usually very quick, but sometimes very slow, and never instant.
However, there are times when PayPal takes an unusually long time in sending the "payment complete" notification, sometimes up to 2-3 hours after the customer has completed the payment process. During this time, the customer may have received an email from PayPal confirming that the payment was complete, and may see in his PayPal account that the payment is complete. But since PayPal does not send the "payment complete" notification to us in a timely manner, we have no way of knowing whether the payment has been completed or not.
We cannot rely on the email notification from PayPal because emails can easily be forged. PayPal themselves advocate against using email as an indication of a completed payment for this very reason. PayPal also made recent changes to their system so that even if we were to login to our PayPal account, the newest transactions are not be available for viewing. So we are stuck without a way to verify that a PayPal payment has been completed.
We understand that customers feel extremely frustrated during this time and it appears that Ray Flame is refusing to process an order that a payment has been made for. But we hope our customers understand that since we rely on PayPal to tell us when a payment has been completed, this is a situation that we have very little control over. Luckily, these types of long delays are not frequent, and most payment notifications are received very quickly.
Please contact our customer service representatives via email if you have any additional question.
Can I make a purchase simply through credit card?
Sure. After you click "confirm" button at the gem purchasing page, the PayPal's page will show up. If you Do Not have a PayPal account and want to use Credit Card to make the purchase, there is a tiny "continue" button on the left side. Just click it and you will be directed to the Credit Card payment page.
What is Google Checkout?
Google Checkout is a fast, convenient checkout process. With Google Checkout, you can quickly and easily buy from stores across the web and track all your orders and shipping in one place. You can shop with confidence.
Our fraud protection policy covers you against unauthorized purchases made through Google Checkout, and we don't share your purchase history or full credit card number with sellers. For more info., please visit the tour of Google Checkout at this link:
https://checkout.google.com/buyer/tour.html
What is Moneybookers?
Moneybookers is a tool that allows you to safely send and receive money via email - instantly. You can send money from your credit/debit card, transfer money to and from your bank account. Use Moneybookers whenever you need to send money to someone (settle a debt with a friend, pay for online purchase/auctions...) or when someone needs to send money to you. For more info., please visit the link at https://www.moneybookers.com/app/
What are the benefits of using Moneybookers?
Secure: with Moneybookers, you will no longer need to expose your credit/debit card information every time you shop online. Moneybookers can process the payments for you securely.
Convenient: with Moneybookers, all you need to send a payment is the recipient's email address. This eliminates the hassle of dealing with complicated bank wire forms and the inconvenience of sending and depositing cheques!
Fast: with Moneybookers, you can send and receive payments in Internet time - real-time.
Borderless: as a truly international payment product, Moneybookers is the best and cheapest way to send money cross-border.